Refund policy

Jowiq Studio is operated by Jowiq Technology. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders, and Paddle provides all customer service inquiries and handles returns.

Unused credit packs

You can ask for a full refund of a credit pack within 14 days of buying it, as long as none of its credits have been used. If you have used some of the pack, we refund the unused part.

Monthly plans

You can cancel a monthly plan at any time from Manage plan on the Credits page. Cancelling stops future payments; the plan stays active until the end of the month you paid for. If you ask within 14 days of a monthly payment and have not used any of that month's credits, we refund that payment in full. If you have used some of them, we refund the unused part.

Failed generations

If an image, voice, or video fails to generate, the credits it used are returned to your balance automatically. You can see every charge and refund on the Credits page in the studio.

Results you don't like

AI results vary, and credits used on a generation that finished are not refunded just because the result was not what you wanted. If something looks broken or wrong, write to us and we will look at it.

How to ask for a refund

• Email [email protected] from your account email with the order number from your Paddle receipt, or
• use the link in your Paddle receipt email, or go to paddle.net to find your order.

Refunds go back to the original payment method. Banks usually take 5 to 10 business days to show them. When a pack or a monthly payment is refunded, its unused credits are removed from your account.

See also our terms of service.